WARRANTY SERVICE TEMPORARILY SUSPENDED. LEARN MORE ABOUT OUR COVID-19 RESPONSE.

To our valued customers, vendors, and other visitors to our offices:

The coronavirus/Covid-19 situation is changing every day.

We want to let you know about one of the steps we are taking right now:

For the time being, Kai USA is limiting access to our buildings. Our doors are currently closed to anyone except Kai USA employees. We apologize for the inconvenience.

  • If you are a vendor, please use the phone or email to contact your Kai USA representative.
  • If you are here for warranty, sharpening, or parts request: We have made the difficult decision to suspend processing new warranty and sharpening shipments postmarked 08/01/2020 or later. However, we will continue to process all requests that have already been received. Any packages postmarked 08/01/2020 or later will be securely stored at our facility until our service team resumes normal operations. We are also temporarily suspending all Kershaw and ZT parts requests until further notice. We will frequently re-evaluate the situation over the next 30 days. Please check back here for the most updated information.

We are very sorry for the inconvenience this causes. Thank you for understanding our need to reduce access to our facilities.

We hope this will help limit the spread of Covid-19 and keep our customers, community, and employees safer and healthier.

Sincerely,

Kai USA